Feedback

We welcome your feedback, whether it is a compliment, complaint or a comment, it is all important to us and can help us provide a better service for you and for others.

Please complete the form below or send a letter to Centacare Enquiries at 45 Wakefield Street, Adelaide, SA 5000.

What happens to my compliment?

We will:

• Let the person or program you have complimented know about it.
• Use it to improve our services (without identifying you)

What happens to my comment?

We will:

• Make sure the right person investigates your comment.
• Notify you of any action or decision if you have chosen for us to do so.

What happens to my complaint?

We will:

• Acknowledge your complaint within three working days of receipt.
• Aim to resolve your complaint within twenty working days.
• Keep you informed of the progress of your complaint.
• Where possible, work to find an agreeable solution.

If we are unable to resolve your complaint or you do not believe your concerns have been dealt with adequately you can contact:

The Health and Community Services Complaints Commissioner (HCSCC) by telephoning (08) 8226 8666 or Country SA toll free 1800 232 007.

If you are a NDIS Participant you can contact the NDIS Quality and Safeguards Commission by telephoning 1800 035 544 (free call from landlines)

If you have a hearing or speech impairment, you can access any of the numbers above by calling the National Relay Service (NRS) and asking them to call the number you are after. For TTY calls: 133 677. For Speak and Listen calls: 1300 555 727.

Centacare collects, manages, uses and discloses personal information in accordance with the Privacy Act 1988.